Introduction
This document sets out our complaints policy. If you are a User of https://vrnsfw.com, this Complaints Policy forms part of your agreement with us.
Who we are and how to contact us
https://vrnsfw.com is operated by VRNSFW. You can contact us via our Contact Form.
Interpretation
In this Complaints Policy defined terms have the same meanings given to them in the Terms & Conditions. In addition, the term "business days" means any day which is not a Saturday, Sunday or public holiday.
Who can use this Complaints Policy
Whether or not you are a User of https://vrnsfw.com, you can use this Complaints Policy to alert us to any complaint which you have relating to our platform.
How to make a complaint
If you have a complaint about https://vrnsfw.com (including any complaint about Content appearing on the site or the conduct of a User), please submit your complaint by completing our online form. You are required to complete all mandatory fields, provide a description of your complaint, and if your complaint relates to Content, the URL for the Content to which your complaint relates.
Our Approach to Content Complaints:
We believe in resolving issues amicably and keeping our platform safe and respectful for everyone. Following receipt of your complaint:
- we will promptly review the reported content, usually within 2-3 business days;
- if we require further information or documents to understand the context, we will reach out to you directly;
- to avoid any unnecessary disputes and respect your rights, our default approach is to act swiftly to remove content that clearly violates our policies or causes concern;
- once the content is removed or the issue is resolved, we will notify you of our action by email.
Copyright Infringement:
If you believe your copyrighted work has been used without authorization, please use our Content Removal Form. We process these requests quickly and will gladly remove infringing material to protect creators' rights.
A Collaborative Community
We rely on our users to help keep VRNSFW a positive environment. We appreciate your feedback and take all reports seriously. We simply ask that you use our reporting tools responsibly and in good faith so we can assist you as effectively as possible.